Web & Mobile Privacy Policy

Klinikals Technologies LLC. Is a subsidiary of Klinikals Information Systems Pvt., Ltd. owns and operates the websites located at www.klinikals.com, and various mobile applications (collectively, the "Site" or "Sites"). Through these Sites we operate various online services that enable eligible individuals ("consumers") to receive various types of health care information and telehealth services ("Services"). The Sites also have public portions that allow anyone to educate themselves on the Services available from Klinikals.

Application of this Privacy Policy

Klinikals Health understands that privacy of information is of great importance to our consumers and the people that visit our public sites ("Visitors"). This privacy policy ("Privacy Policy") will help you understand how Klinikals Technologies, LLC ("Klinikals", "us", "we", "our") uses, collects and protects the data you provide to us when you visit and use our Sites and/or Services.

We reserve the right to change this policy at any given time, of which you will be promptly updated. By accessing or using the Sites after such changes are posted you agree to all such changes. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

Agreement to this Privacy Policy

Your access and use of the Sites is subject to your agreement with this Privacy Policy. By using the site, you expressly agree to the terms of this Privacy Policy and consent to the collection and use of information as discussed in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use or access the Sites for any purpose. Please print a copy of this Privacy Policy for your records.

What User Data We Collect

Either Klinikals or a third-party vendor on behalf of Klinikals may collect non-identifiable information, which is automatically collected as you browse or otherwise access the Sites. We may collect such information by tracking, or asking a third-party vendor to track, your click-stream activity when such information is not tied to a user ID through the use of "cookie" technology or by tracking internet protocol (IP) addresses, as explained below.

When you visit the website, we may collect the following data:

1Your IP addresses (the computer's address on the internet)

2Operating system (e.g. Windows Vista)

3Browser software (e.g. Microsoft Internet Explorer, Firefox, etc.)

4Internet Service Provider (e.g. AOL)

5Your contact information and email address.

6Geographic location (e.g. Boston, Mass.)

7Other information such as interests and preferences.

8Data profile regarding your online behavior on our website.

Why We Collect Your Data

We are collecting your data for several reasons:

1To better understand your needs.

2To improve our services and products.

3To send you promotional emails containing the information we think you will find interesting.

4To contact you to fill out surveys and participate in other types of market research.

5To customize our website according to your online behavior and personal preferences.

We use this information to continuously enhance our Sites and to better serve our Visitors' needs. For example, we use this information to know what browsers people most commonly use, what pages are most often visited, and what functionality is most used. All the information Klinikals collects from Visitors' computers is deidentified and is not personal information.

The non-identifiable information we collect may be shared with our suppliers and vendors and used in the aggregate to create summary statistics that help us analyze Site usage trends, assess what information is of most and least importance, determine technical design specifications, arrange the Sites in the most user- friendly way, and identify system performance or problem areas.

We may also use your geographic location to provide you with specific content and direct you to your closest service providers to the extent permitted by applicable law.

Safeguarding and Securing the Data

Klinikals is committed to securing your data and keeping it confidential. Klinikals has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Privacy and Security of the Secure Portal

Some of Klinikals Sites can be used only by Klinikals Consumers, require Consumers to register and log- in, and are password protected ("Registered Users"). The password protected portions of the Sites are referred to as the Secure Portals. The Secure Portals contain protected health information (PHI) or personal information about Consumers. Because of this, on the Secure Portals, Klinikals Health must be able to link a Member's activity back to their identity, for example to verify identity in our systems and eligibility for Services. Therefore, in the Secure Portals, Klinikals Health does collect identifiable information about Consumers. This includes pages visited and Services initiated.

While no web site can guarantee security, we maintain physical, administrative, and technical safeguards to help protect your PHI collected via the Secure Portals as required by applicable law. While we cannot guarantee that loss, misuse or alteration to data will not occur, we use industry standards, such as Secure Socket Layers ("SSL") technology, to help safeguard against such occurrences. On the Secure Portals, the information passed between your browser and our system is encrypted with SSL technology to create a protected connection between you and our website to ensure confidentiality.

Our data center is both physically and electronically secured. Our servers are protected behind the Internet by using firewall and encryption technology. All data is stored and transferred in encrypted formats that either meet or exceed standards defined by state and federal laws. No data is transferred to users that do not have rights to access such information.

All information and data you submit through the Klinikals's Sites is stored on secure servers located in the United States.

Mobile Applications

We allow Consumers to access the Services through a software application on a mobile device (an "Application"). If you choose to an Application, Klinikals will collect additional information about you including (1) location data, (2) device IDs and (3) other information regarding your use of the Application. Klinikals uses the information collected to analyze and improve the Member's experience using the Application and otherwise communicate with the Member about the Services. Additionally, we track your location and send push notifications from time to time in order to update you about the Services and what is available to you as a Member. If you no longer wish to receive such communications, you may turn them off at the device level.

Our Cookie Policy

Like many companies, we use "cookies" to help you better navigate the Sites. A "cookie" is a small piece of information sent by Klinikals web-based applications that are stored by your Web browser on your computer's hard drive. Cookies enhance your online experience by saving your preferences while you are visiting a particular website. The cookies do not contain any identifiable information and cannot profile your system or collect information from your hard drive. Most Internet browsers automatically accept cookies, but you can set your browser to refuse them or to alert you when they are being sent.

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser. (Provide links for cookie settings for major internet browsers).

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links Klinikals is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.

If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

Klinikals will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.


Questions or comments regarding this Policy should be submitted to Klinikals at us.info@klinikals.com