Terms and Conditions

TERMS AND CONDITIONS OF USE

This terms and conditions shall govern the relationship between the Registered User (hereinafter referred either as “you’, “your” or “User”) and Klinikals Information Systems Pvt. Ltd. (hereinafter referred either as “we”, “us”, or “our”/ Klinikals as the case may be) pertaining to our services available through the Mobile Application, Call Center, Whatsapp and Email).By registering with Klinikals you are deemed to have read, agreed and accepted the terms and conditions herein, as amended from time to time without prior notice. By using the Services, you also agree and accept our privacy policy.

"You", "Your", “User” refers to you, the person using the Services. All terms refer to the offer, acceptance and consideration of payment necessary to facilitate the Services in the most appropriate manner. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. By becoming a registered user, you agree to be contacted by Klinikals or its affiliates via communication modes including but not limited to email, SMS, and telephonic calls. The User understands that this Service may, at certain times be offered by Klinikals though its associates/ partners.Definitions:

The following words and phrases shall have the meanings as defined hereunder

a. “Application” or “Mobile Application” refers to Klinikals” mobile application owned by Klinikals which can be downloaded from iOS App Store and Google Play store for iPhone & Android mobile operating systems respectively to facilitate the User to purchase Products (including services) offered by Klinikals directly and/ or by various trusted partners of Klinikals

b. "Intellectual Property" shall mean any creations and inventions, which have been acquired, are in the process of being acquired or capable of being acquired as patents, copyrights, trademarks, trade secrets and other types of Intellectual Property.

c. "Mobile Phone Number" shall mean the number registered in India specified by the User while registering the application.

d. "Personal information" shall mean such information about the User provided to Klinikals, necessary to facilitate the Services.

e. ‘Products’ shall mean to include drugs except Schedule ‘X’____ (when validated by a prescription by licensed medical), healthcare products etc that are offered by Klinikals or by any of its trusted partners For the purpose of this Terms practioner and Conditions the term ‘Products’ shall also include services in relation to health care services .

f. “Services” shall mean the services offered by Klinikals through the Mobile Application, designated Whatsapp number, e-mail or call center its internet based web portal (www.klinikals.com) to sell its Products, as may be updated from time to time, as more specifically mentioned under clause 2.

g. "User/ You" shall mean any person residing in India, who is of majority age (18 years or more) who has downloaded the Mobile Application/ used the website / accessed our services

through Whatsapp, e-mail/ call center and is willing to access and avail the Services in accordance with the Terms and Conditions contained herein.

 

a. The Mobile Application/ website is a platform to facilitate the Registered User to view, access and use the platform to order Products. Klinikals is working on incorporating new features to the Application to provide You with a one-stop platform for all Your health care needs. You shall be intimated on the same , as and when they are made available.

1. To use the features of the Mobile Application/ website like ordering Products/ availing services, posting rating/reviews, receiving our Newsletter/ promotions etc), You must register an account with Klinikals and provide certain information about Yourself as prompted in the Registration Form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy.

2. Your Klinikals username and password are personal to you. You shall not transfer your account to any third party(ies) and you shall be accountable for the activities associated with your account with Us.

We shall, under no circumstances be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorized use of your account, you shall immediately notify Us.

3. The Mobile Application, website and the Services are intended solely for your private use. You understand that we shall process any order placed by You subject to verification of your details and genuineness of the information provided by you including the medical prescription uploaded or emailed by you or provided by you to Klinikals in physical or any other electronic medium

4. You shall be responsible for the correctness and accuracy of the information provided to Klinikals through the use of the Services or by any other means. You hereby accept that in case of any discrepancy in the information provided by you, the onus shall solely lie upon you and Klinikals shall not be liable for any and all losses/ risk that you may suffer/ face as a result of providing inaccurate information to Klinikals.

5. You understand and agree that the information provided by You for accessing the Services (irrespective of the type of service that You use)is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease. We are not liable for any adverse effects or harm to You as a result of Your reliance on the information displayed in the Mobile Application/ website/ provided over the call center or by email or any other medium.

6. The information available on the Mobile Application/ website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions that you may have about your medical condition. Please note that We do not endorse any views or opinions that may be included in the Mobile Application/ website, or other information provided through our Services

7. All our Product prices include all applicable statutory taxes. GST will be imposed as per existing government rates. You will be charged convenience fee as per existing rates mentioned in the Application or through Call center discussion at the time of purchase and may change from time to time, and may vary in accordance with the Product ordered and Klinikals has all authority to change the same without any prior intimation to user. Orders above a certain threshold amount may be

delivered free of charge. You will be notified of the same in the Application or through Your interaction with our call centre. Discounts applicable for Products are as per Partner or Klinikals offer & may vary from time to time and shall be notified in the Application or through Your interaction with our Call Center.

8. You shall be entitled to use the Application free of charge for a period of 3 months from the date of registration. After the expiry of the said period, You may choose to opt for various subscription categories like Silver / Gold / Platinum. Details of the Subscription will be communicated to You prior to the completion of free usage period

9. Delivery times may vary depending on the delivery location as well as the type of Product you order/ the service that You avail. Delivery timelines as per normal course and conditions precedent for a delivery to be successful are listed below:

 

a. Pharmacy Purchases:

i. Delivery of drugs ordered: Within appropriate timeline mentioned in the order confirmation communication However, the same shall applicable provided the order is placed between 8 am to 8 pm

ii. Quality Check of Drugs before packaging: Bill of Quantity, Prices & Discounts, Package quality & Expiry Dates

iii. One Time Password process at the time of Delivery to consumer to avoid delivery of drugs to wrong hands

iv. Availability of digital scanned copies of /our Prescription & associated medicine purchase bills for the drugs ordered through the Application for consumers to access them any time, any where.

 

b. Lab Services:

i. Sample collection at scheduled time slot, as may be opted by You

ii. Vital Checks before Sample collection

iii. Rechecks on the ordered Lab tests before sample collection

iv. Temperature controlled transportation of Samples

v. Barcode integration tagging at Consumer place to enable associated Lab recognize the tests Ordered

vi. Same day delivery of reports provided the sample collection is done before 12 noon, but may vary depending on the nature of the test, since reports for certain tests may require additional time. Availability of the Lab test reports and associated Lab Bills digitally to enable You to access them any time, any where

 

10. After confirming an order You can make payment in accordance with the payment option chosen by You at the time of placing the order. Bank charges, as applicable in accordance with Your bank policy may be imposed on Your order.

11. By accepting the Terms of Use, You hereby authorize Klinikals to collect Your Order on Your behalf from its authorized partner pharmacy and deliver it to You by hand, after necessary verification. Likewise, for Lab tests, You authorize Klinikals to collect the samples from Your place of residence/ a place authorized by You and transport the same in accordance with the applicable standards of safety, to the Lab opted by You, for further testing and preparation of report. The said authorization shall be unconditional and irrevocable.

12. In case of scheduled drugs, You are required to upload a clear scanned copy of the medical prescription issued by a recognized medical practitioner. Your order shall be confirmed subject to verification of Your prescription. You must ensure that the prescription uploaded by you through the Service, should be free of any spyware, malware, virus, error or any other content which is harmful to the Mobile Application/ website and/or any system, software, server, etc.

13. You shall not, while using the Service, upload, download, post or otherwise transmit any content that is unlawful, harmful, threatening, abusive, vulgar, harassing, defamatory, obscene, pornographic, profane, indecent, inflammatory, libelous, tortious, hateful, racially, ethnically, socially, politically, legally, morally, religiously objectionable or otherwise objectionable, or invasive of another's rights including but not limited to rights of celebrity, privacy and intellectual property.

14. We have no obligation to initiate or proceed with any order placed by you if: (a) we are unable to obtain satisfactory evidence of your identity; (b) we have reason to believe that the details provided by You is incomplete, incorrect, or forged; (c) we fail to obtain payment for the order. We do not accept any liability for damages resulting in delay of processing/ delivery of order due to any of the above reasons.

15. You understand that any refunds shall only be in the form of ‘klinikals cash credit’ that can be utilized during future purchases. You shall be entitled to cancel an order, provided delivery has not been initiated for the said order. You understand that Schedule ‘X’ Drugs are not available for sale on Klinikals platform. All Schedule ‘H’ drugs can be ordered only against availability of valid prescription from a Licensed Practitioner.

16. Please note, while Klinkals is an Online Market Place where there is an aggregation of available healthcare service providers employing hyper-local concept, our partner and their associated manufacturer or services partner will be the sole owner of the technical quality of the products & services offered. The role of Klinikals to ensure technical quality shall be on a best-effort basis.

17. You authorize Klinikals to access your account and the personal details registered while authentication of Application for availing the Services including effecting banking or other transactions performed by you through the Mobile Application/ website. You further authorize Klinikals to disclose to its associates/ partners or any other third party (subject to a need-to-know basis), all user information in your possession, as may be required by them to provide the services offered to you.

18. Upon delivery of Your order, You shall be prompted for a One Time Password (OPT), that has to be provided to the person delivering Your order to ensure that the order is being delivered to the correct person. In case, You have opted for a laboratory related service, You will be prompted for an OTP, that will be required to be verified before drawing Your sample.

19. We will not be liable if we fail to perform the Services or breach this agreement because of abnormal or unforeseeable circumstances outside our reasonable control, which may include, for example, act of God, strikes, industrial action, problems with another system or network, mechanical breakdown,

equipment failure, data processing failures, government or government agency policy or other Force Majeure events. We shall endeavor to give you notice of any anticipated delays by notice at our locations. In no circumstances we shall indemnify any losses or damages which arise to you as a result of the above situations.

20. WE MAY HAVE TO INCLUDE SOME POINTS ON PRIVACY OF INFORMATION OF USERS…

21. The Mobile Application/ website, the content and software on it, or provided to you through it are protected by copyright, trade mark and other Intellectual Property that are owned by, or are licensed to Klinikals. You are permitted to save the contents, to download and print a hard copy for Your personal use or for obtaining products or services from Us provided You do not alter or remove any of the content or any part of the Mobile Application/ website without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.

22. You agree not to copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivative works from all or any part of this website or the materials or software on it, or provided to you through it without our prior written consent (which consent may be withheld in our absolute discretion). You are hereby cautioned not to:

a. Use any device, software, file or mechanism which may interfere with the proper operation of this website or our systems

b. Establish a link to this Mobile Application/ website from any other website, intranet or extranet site without our prior written consent.

c. Decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this Mobile Application/ website

23. We may, from time to time, provide links from this Mobile Application/ website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

24. We at our sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Service, at any time. You agree that any termination of your access to the Service or suspension of your account may be effected without prior notice, and you agree that We shall not be liable to you for any such termination. Your right to use the Service immediately ceases upon termination of your access/use.

25. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. (A) KLINIKANLS EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS AND NON-INFRINGEMENT; (B) KLINIKALS MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, , (iii) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, (C) THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND (D) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM KLINIKALS OR THROUGH OR FROM THE MOBILE APPLICATION/ WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS TERMS & CONDITIONS.

26. You agree to indemnify and hold us and our respective affiliates, subsidiaries, officers, agents, co-branders and other partners, directors, and employees, harmless from any claim or demand, including

but not limited to reasonable lawyers' and legal fees, made by any third party due to or arising out of your use of this Service, your connection to the Service, your violation of the any terms of this agreement, or your violation of any rights of another.

27. IN NO EVENT, UNDER ANY CIRCUMSTANCE KLINIKALS SHALL BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL OR EXEMPLARY LOSSES OR COSTS OR DAMAGES OR BUSINESS LOSSES (INCLUSIVE OF LOSS OF OPPORTUNITIES) THAT YOU SUFFER.

28. DESPITE ANYTHING ELSE CONTAINED IN THIS TERMS & CONDITION, KLINIKALS’S CUMULATIVE LIABILITY FOR ALL LOSSES, , OR DAMAGES CAUSED DIRECTLY AS A RESULT OF ANY DEFAULT, NEGLIGENCE OR WRONGFUL ACT BY KLINIKALS ARISING OUT OF OR RELATED TO THE SERVICE , SHALL BE UP TO A MAXIMUM OF THE ACTUAL AMOUNT PAID BY THE CUSTOMER (THE TRANSACTION UNDER DISPUTE).

29. To the extent permitted under the local law, you agree that the services provided by Klinikals and any dispute, controversy or claim arising out of or related to the Services shall be governed by and construed in accordance with the laws of India. The courts at Chennai, Tamil Nadu shall have jurisdiction on all matters related to the Service and this agreement. You agree that you may bring claims against Klinikals only in your individual capacity and not as a class member in any purported class or representative proceeding. Nothing contained in this Terms and Conditions is intended to confer nor shall confer upon any person, other than the parties here to, any rights to enforce any term of this T&C or any benefits or remedies of any kind or character whatsoever, and no such person shall be deemed a third-party beneficiary under or by reason of this agreement.

30. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

31. We maintain records of your orders to the extent required under applicable law and update the same on a continuing basis. You may request for access to your personal information or ask for the details to be corrected or updated by writing or emailing us and we shall give the information or update our system provided the verification check performed by us is satisfactory.

32. We may use your contact details and information about your use of our Services (e.g. frequency, products ordered/ services used etc) for marketing purposes to send you offers promotions or information about additional products and services of Klinikals that may be of interest to you. You may “opt out” or withdraw consent to the use and/or disclosure of your personal information for the purposes described in this section at any time by checking the appropriate box on an online or offline form, If you do not “opt out” or withdraw your consent as described above, we will assume that you consent to our use and disclosure of your personal information for marketing and solicitation purposes as described in this section.

33. We are committed to provide you with our best service at all times. In the unlikely event that you are dissatisfied with our service, please write, call or email us. Our address: No.3058,Tower 3B,Prestiage Bella Vista, Mount Poonamalee high Road,Ayyapanthangal Porur Chennai TN 600056 IN Email: info@klinikals.com. Kindly take note that these terms and conditions are to be read in conjunction with our Privacy Policy which is available on our web site: www.klinikals.com